Conflict Capable Resources

“Managing” seems like such an antiquated term. Isn't the idea to hire capable and trustworthy people to do a job you need them to do? One that you can't do yourself?

Your confidence grows when you know what to expect. Since we are aware that the unknowns scare us most, we have to create the conditions that give us known factors.

People seem confused by the idea of focusing on building "soft skills" in the workforce. As though it is like telling everyone that they need to start bringing their favorite childhood stuffed animal to work (or to their virtual spaces).